Tag Archive for: debit card

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Does Contactless Usage Impact MFU Card Choice?

Contactless card functionality plays a role when deciding on an MFU card for most. 54% of those whose contactless card became their MFU card in the past year report that their card’s contactless functionality was either the primary or secondary reason in their decision to make it their MFU payment method.

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Artificial Intelligence Could Speed Up Live Chat, But Many Want a Human Touch

Many cardholders expect to talk with a live agent when interacting via live chat. For the tool to be viewed as successful, however, cardholders expect it to seamlessly solve their issues and provide easy connection to a live agent when needed.

34% of debit cardholders say they have used live chat. Of them, 64% believe they communicated with a human throughout the full interaction and only slightly fewer say they expect to interact with a human from start-to-finish. Yet, the most common activities that have been attempted via live chat could be completed via an artificial intelligence tool:

  • Checking an account balance
  • Reviewing transactions
  • Activating new/reissued cards
  • Checking the status of a payment

 

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