debit card Archives - Auriemma Group

Digital Payments, Operations, Roundtables, UK

Otto Benz to Keynote Debit Cards, Current Accounts and Payments in an Era of Open Banking

Secure your spot at Auriemma’s upcoming Drinks Reception and Keynote Speaker Event!

Auriemma is excited to announce our upcoming drinks reception and keynote speaker event, Debit Cards, Current Accounts and Payments in an Era of Open Banking, on the 28^th of September at the St. Pancras Renaissance Hotel London from 18:00 – 21:00 GMT.

The keynote speaker at the event will be Nationwide Building Society’s Payments Director, Otto Benz, who will be sharing his thought leadership and operational considerations when updating debit-oriented legacy technology and other payments mechanisms.

In what promises to be a riveting discussion, Otto will also share his thoughts on the impact of other future developments, including Central Bank Digital Currency (CBDC).

If you or your colleagues would be interested in attending the event, please reach out to Nicole Toussaint at nicole.toussaint@auriemma.group.

August 30, 2023/by Nicole Toussaint

Credit Cards, Debit Cards, Research, US

NEW REPORT: Auriemma Publishes Q2-2023 Issue of The Payments Report

Does Contactless Usage Impact MFU Card Choice?

Contactless card functionality plays a role when deciding on an MFU card for most. 54% of those whose contactless card became their MFU card in the past year report that their card’s contactless functionality was either the primary or secondary reason in their decision to make it their MFU payment method.

August 26, 2020/by Jonathan O'Connor

Research, Tools and Servicing, US

Artificial Intelligence Could Speed Up Live Chat, But Many Want a Human Touch

Many cardholders expect to talk with a live agent when interacting via live chat. For the tool to be viewed as successful, however, cardholders expect it to seamlessly solve their issues and provide easy connection to a live agent when needed.

34% of debit cardholders say they have used live chat. Of them, 64% believe they communicated with a human throughout the full interaction and only slightly fewer say they expect to interact with a human from start-to-finish. Yet, the most common activities that have been attempted via live chat could be completed via an artificial intelligence tool:

Checking an account balance
Reviewing transactions
Activating new/reissued cards
Checking the status of a payment

July 21, 2020/by Jonathan O'Connor

Tag Archive for: debit card