Entries by Jonathan O'Connor
BNPL Credit Reporting Poised to Reshape Payment Behaviors
(New York, NY) As major credit bureaus begin incorporating Buy Now, Pay Later (BNPL) data into their reporting systems, consumer payment behaviors are poised to shift—but only for those who are aware of the change. According to Auriemma Group’s latest issue of The Payments Report, over half (54%) of cardholders say BNPL credit reporting would […]
Cardholders Still Prefer Human Support Over AI—Especially for Fraud, Disputes, and Complex Issues
(New York, NY) Even as artificial intelligence (AI) tools grow more sophisticated, cardholders still want a human on the line when it matters most. Auriemma Group’s latest issue of Mobile Pay Tracker reveals that despite the rise of chatbots and generative AI (GenAI) tools like ChatGPT, live agents remain the most used customer service channel, […]
Recurring Payment Management Tools Could Drive Cardholder Loyalty and Spend Consolidation
(New York, NY) Once a mainstay of gym memberships and magazine subscriptions, recurring payments have evolved into a dominant force in everyday spending—from streaming services and cloud storage to buy now, pay later plans and auto-refilled essentials. As these payments grow in number and complexity, cardholders are looking for smarter ways to stay on top […]
Alternative Rewards Structures Resonate—But Simplicity Still Wins Out
(New York, NY) While many cardholders are intrigued by innovative rewards structures, traditional cash back models continue to dominate the credit card landscape. Auriemma Group’s latest issue of Cardbeat US highlights how newer approaches—like increasing rewards with spend or fixed-dollar incentives—can appeal to targeted segments, even as flat and category-based cashback offers remain the most […]